{"id":988,"date":"2020-05-26T09:36:00","date_gmt":"2020-05-26T14:36:00","guid":{"rendered":"https:\/\/www.aldia.unah.edu.pe\/?p=988"},"modified":"2020-06-14T19:25:36","modified_gmt":"2020-06-15T00:25:36","slug":"la-resiliencia-en-turismo","status":"publish","type":"post","link":"https:\/\/aldia.unah.edu.pe\/?p=988","title":{"rendered":"La resiliencia en turismo"},"content":{"rendered":"\n<figure id=\"attachment_804\" aria-describedby=\"caption-attachment-804\" style=\"width: 150px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\"wp-image-804 size-thumbnail\" src=\"https:\/\/www.aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/MIRTHA-FOTO-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/MIRTHA-FOTO-150x150.jpg 150w, https:\/\/aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/MIRTHA-FOTO-194x194.jpg 194w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><figcaption id=\"caption-attachment-804\" class=\"wp-caption-text\"><span style=\"color: #800000;\">Idelia Mirta Cristobal Lobaton<\/span><\/figcaption><\/figure>\n<hr \/>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14pt; color: #000080;\">El t\u00e9rmino deriva del lat\u00edn resilire (rebotar), es la capacidad de resistir a la incertidumbre, la crisis, los cambios y situaciones conflictivas<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 12pt;\">y le permite ejercitarse de estas experiencias de la adversidad para producir el progreso muy aparte de la supervivencia. Las <strong>caracter\u00edsticas<\/strong> de las personas y organizaciones resilientes son:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\"><strong>Aceptan la realidad: <\/strong>saben ver la realidad a menudo en toda su crudeza. En cuanto al liderazgo, implica comunicar e informar con transparencia la situaci\u00f3n real.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><strong>Encuentran sentido: <\/strong>es importante que se cuente con un sistema de valores muy estables y compartidos, que permite interpretar y encausar los acontecimientos<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><strong>Son capaces de improvisar: <\/strong>Saber hacer lo m\u00e1ximo con lo que se tiene a mano<strong>, <\/strong>ver posibilidades donde los dem\u00e1s solo ven confusi\u00f3n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><strong>Herramientas: <\/strong>Cultura organizacional, Gesti\u00f3n de personas, Procesos de trabajo, Formaci\u00f3n y desarrollo, Aprendizaje colaborativo o informal, Dise\u00f1o de sistemas resilientes y Red Social:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"4\" width=\"538\">\n<p style=\"text-align: center;\"><strong>LOS ROLES DEL LIDERAZGO RESILIENTE<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"106\">\n<p style=\"text-align: center;\"><strong>ROL DE OYENTE<\/strong><\/p>\n<\/td>\n<td width=\"144\">\n<p style=\"text-align: center;\"><strong>ROL DEL EDUCADOR<\/strong><\/p>\n<\/td>\n<td width=\"144\">\n<p style=\"text-align: center;\"><strong>ROL DE ANIMADOR<\/strong><\/p>\n<\/td>\n<td width=\"144\">\n<p style=\"text-align: center;\"><strong>ROL DE COACH<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"106\">\n<p>Comprender las frustraciones, ideas e inquietudes de los trabajadores.<\/p>\n<p>Asegurarse de que los trabajadores se sientan escuchados.<\/p>\n<\/td>\n<td width=\"144\">\n<p>Crear un contexto para comprender los cambios.<\/p>\n<p>Compartir informaci\u00f3n y animar a que sea compartida.<\/p>\n<p>Fomentar un entorno de comunicaci\u00f3n.<\/p>\n<\/td>\n<td width=\"144\">\n<p>Motivar a los trabajadores a<\/p>\n<p>Participar m\u00e1s en el cambio de la organizaci\u00f3n.<\/p>\n<p>Animar a los trabajadores a tomar decisiones.<\/p>\n<p>Crear compromiso con el proyecto.<\/p>\n<\/td>\n<td width=\"144\">\n<p>Asegurarse de que los empleados avanzan hacia el objetivo definido.<\/p>\n<p>Motivar el desarrollo de la resiliencia personal.<\/p>\n<p>Fomentar un entorno de aprendizaje.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-size: 12pt;\">Como se menciona en la revista <em>Hosteltur<\/em> (2020) \u201cLas empresas tur\u00edsticas olvidan la planificaci\u00f3n a tres a\u00f1os vista para concentrarse en la lucha por la supervivencia a tres meses\u201d, ya que el turismo vive una crisis sin precedentes que ha paralizado muchas actividades a ra\u00edz de la pandemia del coronavirus 19, donde la lucha por la supervivencia es cada d\u00eda una ardua generando el cierre de hoteles, vuelo suspendidos, cese de l\u00edneas a\u00e9reas, prohibici\u00f3n de los viajes, cierre de restaurantes, la decisi\u00f3n de Booking de permitir a los clientes la cancelaci\u00f3n de las reservas dando paso a un serio conflicto con los hoteleros, pero permiti\u00f3 que los clientes transmitan confianza hacia la empresa.<\/span><\/p>\n<hr \/>\n<figure id=\"attachment_989\" aria-describedby=\"caption-attachment-989\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-989 size-full\" src=\"https:\/\/www.aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/booking.jpg\" alt=\"\" width=\"600\" height=\"337\" srcset=\"https:\/\/aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/booking.jpg 600w, https:\/\/aldia.unah.edu.pe\/wp-content\/uploads\/2020\/05\/booking-300x169.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-989\" class=\"wp-caption-text\">Fuente: Tuexperto.com<\/figcaption><\/figure>\n<hr \/>\n<p><span style=\"font-size: 12pt;\">Frente a todo ello los expertos sugieren cuatro marcos de actuaci\u00f3n como iniciativa de empresa: La Responsabilidad Social Corporativa (RCS), Actuar unidos sobre bases o planes que lo vuelvan m\u00e1s resilientes. Emplear la inteligencia de mercado y realizar campa\u00f1as de comunicaci\u00f3n conjuntas a nivel nacional e internacional.<\/span><\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/www.aldia.unah.edu.pe\/agencias-de-viajes-con-nuevo-reglamento\/\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 14pt;\">\u21d2 VEA TAMBI\u00c9N: Agencias de viajes con nuevo Reglamento<\/span><\/span><\/a><\/p>\n<p><span style=\"font-size: 12pt;\">A todo ello se suman; la implementaci\u00f3n de los protocolos de seguridad para dar inicio de las actividades, cambio del giro de negocio, estar preparado para el cambio etc. Ya que nuestra nueva sociedad se sumerge al mundo digital del comercio electr\u00f3nico, big data que favorece a los nativos digitales y a los que no lo son adaptarse al cambio.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El t\u00e9rmino deriva del lat\u00edn resilire (rebotar), es la capacidad de resistir a la incertidumbre, la crisis, los cambios y situaciones conflictivas y le permite ejercitarse de estas experiencias de la adversidad para producir el progreso muy aparte de la supervivencia. Las caracter\u00edsticas de las personas y organizaciones resilientes son: Aceptan la realidad: saben ver [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":990,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-idelia-m-cristobal-lobaton"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La resiliencia en turismo - UNAH ALDIA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aldia.unah.edu.pe\/?p=988\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La resiliencia en turismo - UNAH ALDIA\" \/>\n<meta property=\"og:description\" content=\"El t\u00e9rmino deriva del lat\u00edn resilire (rebotar), es la capacidad de resistir a la incertidumbre, la crisis, los cambios y situaciones conflictivas y le permite ejercitarse de estas experiencias de la adversidad para producir el progreso muy aparte de la supervivencia. 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