{"id":4008,"date":"2021-05-20T21:56:40","date_gmt":"2021-05-21T02:56:40","guid":{"rendered":"https:\/\/www.aldia.unah.edu.pe\/?p=4008"},"modified":"2021-05-20T22:11:00","modified_gmt":"2021-05-21T03:11:00","slug":"el-diagrama-tortuga","status":"publish","type":"post","link":"https:\/\/aldia.unah.edu.pe\/?p=4008","title":{"rendered":"El diagrama tortuga"},"content":{"rendered":"\n
\"\"
Ketty Maril\u00fa Moscoso Paucarchuco<\/span>
kmoscoso@unah.edu.pe<\/span><\/figcaption><\/figure>\n
\n

Seg\u00fan Talamantes-Valenciana, A. y Rodr\u00edguez-Pic\u00f3n, (2020), el diagrama de tortuga es una herramienta de ingenier\u00eda comercial, que f\u00e1cilmente puede adaptarse a las exigencias del ISO 9001:2015.<\/span><\/p>\n

\n

Las organizaciones emplean distintas herramientas, diagramas, m\u00e9todos, sistemas, modelos para solucionar diversas necesidades, que puedan mejorar cada uno de los procesos, con la finalidad de lograr calidad y por ende satisfacci\u00f3n en el cliente.<\/span><\/p>\n

El proceso se representa como dice su nombre con el cuerpo de la tortuga, la entrada (necesidades) simula la parte de la cola, las actividades el caparaz\u00f3n, la salida (satisfacci\u00f3n) se representa por la cabeza y las patas representan las interrogantes de \u201cQui\u00e9n\u201d, \u201cCu\u00e1l\u201d, \u201cMedidas\u201d y \u201cC\u00f3mo\u201d se van a realizar los procesos. Adjunto a esto se registra los riesgos y oportunidades, requerimiento base del cumplimiento de la norma.<\/span><\/p>\n

\n

El ISO 9001:2015 requiere delimitar el contexto organizacional, identificando los procesos para desarrollar el sistema de gesti\u00f3n de calidad, en cada unidad funcional de las actividades estrat\u00e9gicas, misionales y de apoyo.<\/span><\/p>\n

\"\"
Fuente: Kyocode<\/figcaption><\/figure>\n
\n

El diagrama de tortuga, como herramienta visual, representa un esquema de los procesos, que tiene la capacidad para determinar las entradas y salidas de cada uno de ellos, la secuencia e interacci\u00f3n de las actividades de estos, incluye monitoreo, medici\u00f3n, a trav\u00e9s de indicadores de mejora continua.<\/span><\/p>\n

Es importante determinar los recursos para cada proceso, asignando responsabilidades y funciones. Como todo proceso, merece un seguimiento, medici\u00f3n y evaluaci\u00f3n, para asegurar un cambio positivo en los resultados. La empresa debe documentar las operaciones de cada proceso, almacenar la informaci\u00f3n, que contribuir\u00e1 a una buena planificaci\u00f3n, generando confianza en cada paso.<\/span><\/p>\n

\u00bfCu\u00e1les son los beneficios de usar el diagrama de tortuga? Genera un documento de f\u00e1cil comprensi\u00f3n, donde se observa claramente la propuesta de valor, contribuyendo as\u00ed, a la calidad efectiva de las auditor\u00edas, coadyuva a las metas institucionales, permitiendo la identificaci\u00f3n de residuos y debilidades de los procesos, para mejorarlos y lograr la excelencia.<\/span><\/p>\n

Referencia Bibliogr\u00e1fica<\/strong><\/span><\/p>\n

Talamantes-Valenciana, A., Rodr\u00edguez-Pic\u00f3n, L. A. (2020). Implementaci\u00f3n de diagramas de tortuga para el cumplimiento de la norma ISO 9001\u202f: 2015 \/ TL 9000\u202f: 2016 Implementation of turtle diagrams for compliance of<\/em>. 10<\/em>(19), 40\u201353. https:\/\/www.fesc.edu.co\/Revistas\/OJS\/index.php\/mundofesc\/article\/view\/507<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Seg\u00fan Talamantes-Valenciana, A. y Rodr\u00edguez-Pic\u00f3n, (2020), el diagrama de tortuga es una herramienta de ingenier\u00eda comercial, que f\u00e1cilmente puede adaptarse a las exigencias del ISO 9001:2015. Las organizaciones emplean distintas herramientas, diagramas, m\u00e9todos, sistemas, modelos para solucionar diversas necesidades, que puedan mejorar cada uno de los procesos, con la finalidad de lograr calidad y por […]<\/p>\n","protected":false},"author":1,"featured_media":4010,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-4008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ketty-m-moscoso-paucarchuco"],"yoast_head":"\nEl diagrama tortuga - UNAH ALDIA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aldia.unah.edu.pe\/?p=4008\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El diagrama tortuga - UNAH ALDIA\" \/>\n<meta property=\"og:description\" content=\"Seg\u00fan Talamantes-Valenciana, A. y Rodr\u00edguez-Pic\u00f3n, (2020), el diagrama de tortuga es una herramienta de ingenier\u00eda comercial, que f\u00e1cilmente puede adaptarse a las exigencias del ISO 9001:2015. 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